- Charcoal 5-Panel Snapback hat in 100% cotton twill
- 3-D Aevok logo on front
- Run Obsessed stitched on back
ALL THE DETAILS:
Looks great worn forward backward curved or flat. Top your look off with the Crown!
SHIPPING & ORDER TRACKING
HOW LONG DO ORDERS USUALLY TAKE TO SHIP?
Orders will ship within 24 hours from the time they are placed. All orders ship from Culver City, CA so once processed, standard ground shipments can take as little as 1-2 days to destinations within California and up to five to seven business days to the east coast. Expedited shipments are the exception.
WHY AM I HAVING TROUBLE WITH MY TRACKING NUMBER?
Please reach out to us at firstname.lastname@example.org if you are having trouble tracking your package. Please note however that sometimes there is a time gap between when we send you tracking information and when the carrier populates the tracking information online. The information will not be available online until it has been scanned into it’s first destination by the carrier.
DO YOU SHIP INTERNATIONALLY?
We do not ship internationally at this time, but we are working on it.
DO YOU OFFER PREPAID RETURN SHIPPING LABELS?
At this time we do not offer prepaid return shipping labels. We are a start up and don’t have the resources to accommodate this just yet. Bear with us and we will get there. We will however pay for shipping exchanged product back to you.
HOW DO I CONTACT CUSTOMER SERVICE?
We’re always willing to help you out via customer service. While you may reach out to our support team anytime, please note that our customer service business hours are between 9am and 5pm, PST, Monday through Friday.
You may reach out to us via our support e-mail email@example.com. We also have online chat available on the Aevok website and/or social channels @aevokapparel when viewing our products.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
We pride ourselves on our product guarantee, but if you are not completely satisfied with your purchase, send it back within 30 days of your purchase date as long as it’s not worn and in resalable condition.
CAN I RETURN AN ITEM FOR STORE CREDIT?
We will happily process a return for store credit. You will need to have an active online account (creating an account is easy and are free of charge at aevok.com) with us in order to receive the store credit. Otherwise, we will need to process your return as a refund rather than store credit.
HOW DO I PROCESS A RETURN FOR AN ITEM THAT I RECEIVED AS A GIFT?
We’re happy to help with gift returns and exchanges. To process a gift return or exchange, please contact customer service at firstname.lastname@example.org. We will issue a Gift Card Code that is equal to the amount of the gift upon receiving your gift return.
WHEN WILL I BE REFUNDED FOR MY RETURN?
Refunds and exchanges are processed within 24 hours of our receiving the return package in the mail.